Terms of Service

Version 2026.1 · In effect from August 13, 2026

These terms are the agreement between your agency and Acorvia. We have written them in plain English on purpose. If anything here is unclear, ask us before you agree to it — [email protected].

1. Who these terms are between

"Acorvia", "we" and "us" mean Acorvia and the software at acorvia.com and its subdomains. "You" means the agency that holds the account, and everyone who signs in under it.

Someone agreeing to these terms on behalf of an agency is confirming they are allowed to commit that agency to them. If you don't have that authority, don't sign up.

2. Your account

• Your agency gets its own web address (for example youragency.acorvia.com) and its own separate information. Other agencies cannot see it.
• You decide who in your office gets to sign in, and what each of them can do. Everything done under your account is your responsibility, so keep sign-in details private and remove people when they leave.
• Tell us promptly if you think someone has got into your account who shouldn't have.
• You must be 18 or over and using Acorvia for a business.
• We may need to reach you about your account, billing, or a security problem. Those messages are part of the service and aren't marketing you can unsubscribe from.

3. What you may and may not do with it

Use Acorvia to run your agency. Don't use it to:

• break the law, including the rules that govern how commissions and direct-sales businesses may operate, or to run a scheme whose earnings come from recruiting rather than from selling something real;
• hold information about people who never agreed to your agency holding it;
• send messages your recipients haven't agreed to receive;
• get into another agency's information, test our security without asking us first, or work around any limit we've set;
• upload anything harmful, or anything you don't have the right to upload;
• resell Acorvia, or make it available to a business that isn't yours, without our written agreement.

If something you're doing puts other agencies, your reps, or us at real risk, we may suspend your account while we look into it. We'll tell you why, and we'll be as quick as we reasonably can.

4. Your information stays yours

Everything you put into Acorvia — your reps, your sales, your comp plan, your stock — belongs to you, not to us. We hold it so we can run the service for you.

You can export your information at any time while your account is open. If you cancel, we keep it for 90 days so you can come back or ask us for a copy, then we remove it. Backups may take a little longer to age out.

You're responsible for the accuracy of what you put in, and for having the right to put it there.

5. Your reps' information

This one matters, so it gets its own section.

When you put a rep's details into Acorvia — their name, address, tax ID, the documents they hand in — you decide what is collected and why. We hold and process it on your instructions, and for nothing else. In privacy law terms you are the controller and we are the processor.

That means:

• You are responsible for telling your reps what you collect and why, and for having a lawful basis to collect it.
• If a rep asks to see, correct or delete what's held about them, that request goes to you. We'll help you answer it.
• We don't sell your reps' information, and we don't use it to market to them.
• We only use it to run the service for you, keep it secure, and meet our own legal obligations.

Our Privacy Policy sets out how we handle it in practice.

6. What you pay

Your agency pays for Acorvia. Your reps never pay us anything.

Each plan includes a number of active reps. A rep counts as active in a month if they did something in it — signed in, were added, were given a dealer code, received or moved stock, made a sale, were put on a campaign, had someone added below them, earned a commission, were paid, or ordered from you. A name sitting idle all month costs you nothing.

Going past what your plan includes never stops you signing anyone up. Every active rep past the included number is billed at the per-rep rate shown for your plan, for that month only. When a larger plan would cost you less, the app tells you so.

Current prices are on the pricing page and on your own Subscription screen. We may change our prices; see section 16.

7. How billing works

• Monthly, in advance. Your first month is charged when you sign up. Each month after that renews on the same day, on the card you gave us, until you cancel.
• Extra reps are charged after the fact, on the bill for the month they were active in — we can't know the number until the month is done.
• We don't split months. A month is billed for the largest plan you were on at any point during it. So moving up shows on that month's bill, and moving down starts with your next one. There are no part-month refunds.
• Setting you up is free unless we agree a setup fee with you in writing first, in which case it appears on your bills as its own line.
• Card payments are handled by Stripe. We never see or hold your card number.
• If a payment fails, we'll tell you and try again. If it stays unpaid we may put the account on hold, and eventually close it — but we'll give you notice and a chance to fix it first.
• Taxes are yours to pay where they apply, on top of our prices.

8. Pausing and cancelling

You can do both yourself, from your Subscription screen. Neither needs a phone call.

On hold. Your account is parked for a small monthly fee. Nothing is deleted: your reps, orders, stock and history all stay exactly as they were, and your office can still sign in to read, print and export. Nothing new can be added while it's parked, and your reps can't sign in to their portal. One click brings it all back.

Cancelling. Your account keeps working until the end of the month you've already paid for, then closes. We keep your information for 90 days after that, so you can change your mind or ask us for a copy. After that it goes. You can undo a cancellation any time before the end date.

9. Keeping the service running

We work hard to keep Acorvia available and quick, and we'd rather tell you the truth than promise a number we can't stand behind: we don't offer a guaranteed uptime figure today.

We'll give you reasonable notice of planned work that will interrupt the service, and we aim to do it outside business hours. Unplanned problems get our immediate attention.

We improve the software continuously. Most changes add to it. If we ever remove something you're relying on, we'll tell you beforehand.

10. Security

We take sensible, current measures to protect your information: encrypted connections, encryption at rest for the most sensitive fields (tax IDs and bank details), separation between agencies, and access controls on our side. Details are in the Privacy Policy.

No system is perfect, and we can't promise one that is. If information of yours is exposed by a breach on our side, we'll tell you promptly and tell you what we know.

11. What belongs to us

The Acorvia software, its design, its name and its logo are ours. These terms let you use the service; they don't transfer any of that to you.

If you tell us how to make Acorvia better, we may act on it without owing you anything for the idea. You keep everything you already owned.

12. Ending this agreement

You may cancel at any time, as described above.

We may end your account if you seriously or repeatedly break these terms, if payment goes unpaid after we've asked, or if we're required to by law. Except where the problem is serious or unlawful, we'll tell you what's wrong and give you a fair chance to put it right first.

We may also decide to stop offering Acorvia altogether. If that ever happens you'll get at least 90 days' notice, a refund of anything you've paid for time you won't get, and help getting your information out.

13. What we don't promise

Acorvia is provided as it is. Beyond what's written in these terms, we don't make promises about it — including any implied promise that it is fit for a particular purpose or will meet every need you have.

In particular: Acorvia works out numbers from what you put into it. Your comp plan, your rates, your sales data. It does not check that your comp plan is lawful, that your rates are right, or that what you're paying meets your obligations to your reps or to any tax authority. Those remain yours. We are not your lawyer, your accountant or your tax adviser, and nothing in the software is advice from any of them.

14. Limits on what we owe you

If we let you down, what we owe you for any claim connected to Acorvia is limited to the amount you paid us in the 12 months before the problem arose.

We are not liable for indirect losses — lost profit, lost business, lost goodwill — or for information lost where you had the ability to export it and didn't.

Nothing here limits liability that the law does not allow to be limited, including for fraud or for death or personal injury caused by negligence.

15. Covering us for what you do

If someone brings a claim against us because of how you used Acorvia — the information you put in, the messages you sent, the way you paid or didn't pay your reps — you'll cover our reasonable costs in dealing with it. We'll tell you promptly about any such claim and let you take the lead in handling it.

16. Changes to these terms

We may update these terms. When we do:

• the version and date at the top change;
• for anything that materially affects you, we'll email your account admin at least 30 days beforehand;
• if you don't accept the change, cancel before it takes effect and we'll refund the unused part of what you've paid.

Price changes work the same way: at least 30 days' notice by email before a new price applies to you, and you're free to leave instead.

17. Law and disputes

These terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules, and the state and federal courts located in Missouri will hear any dispute.

Before either of us starts anything formal, we agree to talk. Email [email protected], describe the problem, and give us 30 days to put it right.

18. Odds and ends

• If a court finds part of these terms unenforceable, the rest still stands.
• Not enforcing something straight away doesn't mean we've given it up.
• You can't transfer this agreement without our written agreement. We can transfer it as part of a sale or reorganisation of our business, and we'll tell you if we do.
• These terms, plus the Privacy Policy, are the whole agreement between us and replace anything said beforehand.
• Neither of us is liable for a failure caused by something genuinely outside our control.

Getting in touch

Questions about any of this: [email protected].